Due to the type of care we provide at Mass-RI Veteriary E.R., our clients do not typically have an opportunity to develop a long-term relationship or payment history with us. Our fee policies are designed to help our clients understand the costs associated with the high quality of care we provide, and we make every effort to work with our clients within their budget.
For your convenience, we accept cash, check, VISA, MasterCard, and Discover. All checks will be processed through our check verification system and must meet their standards for approval. We require a non-expired drivers license or state ID for identification. All checks must have the address imprinted on the check and your driver's license must match the name on the check. There will be a $25.00 service charge for all returned checks.
If you need financial assistance, many clients are able to work with a family member, relative or friend to obtain financial help. We also work with Care Credit, a financial institution that extends credit for medical emergencies to pet owners who qualify.
Following your final payment you will receive a detailed, itemized invoice. Please ask a member of our staff for clarification if you have any questions regarding the invoice. Refunds are processed by our accounting department in 3-5 business days. Refunds on overpayment made by check will be issued after the initial payment clears. You have been advised that any charges revealed during post care audits will be invoiced in a timely manner and remain your financial responsibility.